Refund policy

Our 30-day return policy states that you have 30 days after receiving an item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, contact us at eshop@martelligloves.com.

Damage and Problems
Inspect your order upon receipt and contact us immediately if there are any defects or damage, or if you received the wrong item. This way, we can assess the issue and work to resolve it.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please don't hesitate to contact us.

Unfortunately, we cannot accept returns on promotional items or gift cards.

Exchanges
The fastest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a reason. As above, the item must be in the same condition in which you received it, unworn or used, with all tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post the refund.
Once more than 15 business days have passed since the return was approved, please contact us at eshop@martelligloves.com.

RETURN SHIPPING COSTS
We encourage customers to contact us to initiate a return procedure by email at eshop@martelligloves.it, providing the name and surname used for the order, the order number, and the reason for the return.

The buyer must return the goods to Martelli srl at their own expense.

For shipments outside the EU, any customs duties will be charged to the customer and will be deducted from the refund.

The costs incurred for shipping through other countries to the destination are the responsibility of the shipper, as are customs clearance in the country of arrival, including the payment of all duties levied on the goods in the destination country. Any duties and other taxes are the responsibility of the customer.

PRODUCT AVAILABILITY

The product selection on MARTELLIGLOVES.COM reflects exact availability.
However, there is a remote possibility that some items may no longer be available or on sale at the time the order is placed.

In the event that the order cannot be fulfilled as requested by the customer, MARTELLI SRL will promptly notify the customer by email, and the order will be considered canceled.

PLEASE NOTE: If the customer does not accept the product and/or does not collect it at the centers indicated by the shipping company and the product is returned to Martelli Srl, the return shipping costs and any duties will be deducted from the customer's refund.

Right of Withdrawal: If the goods stored at the courier's warehouse are not collected within 5 business days due to repeated failure to deliver to the address indicated by the Customer when placing the order, the order will be automatically cancelled.
Pursuant to Legislative Decree No. 185/99, the consumer/customer has the right to withdraw from this contract, without penalty, within 10 days of receiving the goods, by sending, within that period, a registered letter with acknowledgement of receipt to the address indicated below:
MARTELLI SRL, Via Por Santa Maria 18/r, Florence (FI) ZIP Code 50122

The goods must be returned to the same address within 15 business days of receipt, at the consumer's expense, in perfect condition and in their original packaging.
(In any case, we recommend contacting us as soon as possible by email at eshop@martelligloves.it.)
Please note: products returned to our warehouse after the deadlines and that do not meet the above requirements cannot be refunded.
To exercise the right of withdrawal, the customer must also choose one of the following options:

. Issuance of a voucher
. Exchange of goods
.  Refund to the payment method used for the purchase. The refund covers the price of the product excluding shipping costs and will be processed within 30 days of receiving the returned goods.